HMI Repair FAQ - Pune
What kind of repair services does SOFT-AID Computers (P) Ltd. provide?
SOFT-AID Computers (P) Ltd. has been a specialized component-level repair center for the past 27+ years, capable of repairing and refurbishing all kinds of electronic equipment used in the PC and process control industry, including Human-Machine Interfaces (HMIs).
Do you repair all HMIs, even if the original manufacturer no longer supports them or doesn't offer service locally?
Yes, we have the capacity to repair a wide range of HMI units, including various brands and models. We can often repair equipment even if the manufacturer no longer provides support or does not have local service representation.
Do you handle major problems like screen failures or control board issues?
We are equipped to handle all kinds of HMI problems. While minor issues like button malfunctions are addressed, we also have the capacity to perform complex repairs such as touchscreen replacements, backlight repairs, and control board diagnostics/repairs, resolving a high percentage of HMI failures.
Why are some HMIs considered unrepairable?
Most of the time, some HMIs are unrepairable because unskilled engineers have attempted repairs and damaged the board in the process. Nowadays, many control boards and HMIs are being attempted to be repaired by field engineers who may lack formal training in component-level repairs.
What is the average turnaround time for HMI repairs?
Usually, the turnaround time is around 48 hours, depending upon current workloads and component availability. Special requests can be made for quicker turnaround in critical cases, which may be addressed on a case-by-case basis.
What are your repair charges, and are these comparable to market rates?
Our repair charges are very much comparable to standard market rates for specialized component-level repair. While our charges reflect the expertise involved, we proudly claim that we provide the best service in the industry. Contact us for a specific quote.
Do you offer volume discounts?
Yes, we can provide volume discounts. Please get in touch with us with your requirements.
What is your warranty policy on repairs?
We offer testing warranty, limited repair warranty, and full warranty up to 90 days for various items. Please contact us for more details specific to HMI repairs.
Where do I send my material for repairs?
You can send your material to:
SOFT-AID Computers (P) Ltd.C-106, C-108, C-109, Satyam Industrial Estate, 163/164 Erandwane, Pune 411038, India
Phone: +91 20 25468538, 25447802, 25458722
